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Hospitality Mastery

Hospitality Mastery is a bespoke program for hospitality professionals who are either looking to solve challenges in their business or take their hospitality business to the next level.

Hospitality Mastery focuses on all areas of owning and operating any type of hospitality business. I have helped hospitality professionals who are new to the industry to seasoned professionals as well as organisations looking to expand their knowledge or solve challenges in their established business.

THERE IS NO SUBSTITUTE FOR EXPERIENCE!

I have 11 years of hospitality excellence behind me, including owning and running a luxury 5-star award winning hotel in Devon.

Anyone who knows the UK tourism market is aware that South West England is not for the faint-hearted. It is one of the most challenging markets in the UK because the competition is incredibly high. I am extremely proud to be able to say that my business achieved a #1 hotel ranking on TripAdvisor for my area as well as a space within TripAdvisor’s top 10 UK Small Hotels. The recipe for success was developing an Empowered Mindset both personally and in business to supplement a toolset of unique strategies and tactics that I am now so passionate about sharing in a simple and logical way.

I KNOW HOW IT FEELS
  • I have witnessed the day-to-day pain that can arise from running a hospitality business from the early morning wake-ups and late night lockups.
  • I was the person responsible for staying up to check in guests arriving in the early hours of the morning.
  • I was the person who was looking at a booking system worrying whether the bookings would come in so that the mortgage and staff could be paid.
  • I was the person waiting for staff who didn’t turn up for work and was left to turn around a hotel in a few hours.

Any scenario, challenge or pressure you have faced or are currently facing I have almost definitely experienced it in some form or other, worked through it, but most importantly became stronger and a better business professional because of it.

The average time a hospitality professional lasts in this industry is 3 years. This is cited as the main reason for the majority of businesses in the hospitality industry coming up for sale in the UK. My mission is to ensure that you do not become part of this statistic or give up on your dreams, as I know with absolute certainty that there is a way out of the challenge you are currently facing.

“I know how it feels to start up the lifestyle business that promised so much relief and freedom from your old job and boss, only for it to be looking like the worst decision you ever made. I understand your pain, I know where you are coming from and I know how to help you.”

By working together I can help you towards regaining a sense of fulfilment, happiness and a more conducive work/life balance, that is if you are open to trying a new way of thinking…

Areas Of Speciality

Large Hospitality Business & Organisations

I work closely with large hospitality businesses and organisations to identify pain points which results in delivering highly effective solutions. Training can be delivered in person, online to groups or individuals

I also offer a selection of training workshops for businesses that incorporate my Empowered Mindset Coaching for employee wellness.

Small – Medium Businesses and Organisations

Seeing small to medium-sized business succeed is on one of my passions. By working closely together, I can quickly identify what’s going on once we explore every facet of the business, I offer services such as mystery shopper style visits, full business assessments to quick short-term damage limitation solutions.

Business Purchase Consultation

Find what out what the textbooks can’t tell you and learn what is truly needed both physically and mentally to succeed in the hospitality industry. I can advise on and answer any questions you may have before you part with your life savings. Hospitality can be an amazing industry to move into but also a life-destroying industry if you are not fully prepared.

Setting Up A Hospitality Business

The foundations on which we start a hospitality business dramatically impact the long-term success of the business. By getting the set up right and by implementing the correct strategies and tactics, you instantly have an advantage over your competition.

Most guidebooks give you the basics but when you have basic information, you get basic results. They only go so far and tend to miss out the core fundamentals that can really take your business to the next level.

If my coaching suggestions and associated advice are implemented correctly, it will enhance not only your bank account but more importantly, will enhance the quality of your life.

Bridging The Gap

One of the most important lessons I have learnt both in business and life, is that there is no certainty, despite our best efforts to try and control situations. Sometimes problems arise that are completely unexpected and need immediate attention.

The key to dealing with unexpected problems is damage limitation to bridge the gap until such time a permanent solution can be implemented. I have solved many problems for multiple companies both here in the UK and abroad.

Should an issue arise within your business, please do not hesitate to reach out to see how I may be able to assist you.

Request a Free Discovery Session

Request a Free 30-minute discovery session where we can discuss if working together is going to be beneficial for you. This call is designed to ensure my style of coaching will be suitable for you and whether we are a good fit.

It’s so important to get the right coach who speaks and communicates in a way that you learn best. The speed at which people progress with coaching of any nature is very much reliant on this connection. On the call, we will run through some key questions that can help you get you started on your journey almost straight away and in doing so, help you to start rediscovering your greatness.